Disclaimer, Warranty & Terms of Service | Maxwell

At Maxwell-White Plumbing, we are committed to providing dependable, professional, and high-quality plumbing, drain, water heater, and water treatment services across Western Wisconsin.
This page outlines our Disclaimer, Warranty, and General Terms and Conditions to ensure transparency and mutual understanding between our company and our valued customers.

General Disclaimer

All information shared by Maxwell-White Plumbing whether in advertisements, on our website, or over the phone—is general in nature. It is provided to help customers understand our services and typical plumbing concerns but should not be relied upon as a final diagnosis or exact scope of work.
The true condition of a plumbing, drain, or water treatment system can only be accurately determined following an on-site inspection by a licensed professional. We encourage customers to schedule an appointment for a proper evaluation and detailed quote.

Accuracy of Estimates

Estimates or recommendations provided without an in-person inspection are based on limited information and are subject to change.
During service, hidden or additional issues may be discovered that require further repair, replacement, or materials. Maxwell-White Plumbing will always communicate these findings clearly and review your options before any additional work is performed.

Warranty Information

Maxwell-White Plumbing takes pride in the quality of our workmanship and the reliability of the products we install. We offer industry-leading warranties to ensure customer confidence and long-term satisfaction.

Standard Warranty

We provide a 1-year warranty on both parts and labor for any component, fixture, or system replaced in its entiretyby our professionals using materials supplied by Maxwell-White Plumbing.

This warranty applies exclusively to the original purchaser.
Please note that “band-aid” or temporary repairs are not covered under warranty, as they are intended only as short-term solutions.

Warranty exclusions include:

  • Customer-supplied parts or fixtures;
  • Normal wear and tear, misuse, neglect, or lack of maintenance;
  • Damage caused by freezing, flooding, or other external/environmental factors;
  • Work altered or repaired by another contractor after service completion.

If a warrantied issue arises within the coverage period that is directly related to our workmanship or a part we replaced, Maxwell-White Plumbing will inspect and, if applicable, correct the issue at no additional cost.

Extended Labor Warranty – Water Heaters & Water Softeners

Maxwell-White Plumbing offers an extended 2-year labor warranty on Bradford White water heaters and Capital water softeners installed in residential applications.
This extended coverage also applies only to the original purchaser and covers labor associated with the installation and service of these units. Material warranties are governed by the manufacturer.

Limitations of Liability

Maxwell-White Plumbing shall not be liable for:

  • Hidden or pre-existing conditions not visible during inspection;
  • Consequential damages resulting from plumbing failures or prior issues;
  • Delays due to causes beyond our control.

Commitment to Communication

We believe clear communication is key to great service. Our technicians and office staff are always available to answer questions, review options, and provide honest, detailed explanations.
Thank you for trusting Maxwell-White Plumbing — proudly serving La Crosse, Onalaska, Holmen, Sparta, Tomah, and Western Wisconsin with integrity, professionalism, and a commitment to lasting quality.

General Terms & Conditions

1. Time for Payment

Payment of the Plumbing Contract Price shall be made according to the schedule or payment terms listed in your proposal or invoice.
In most instances, a down payment of at least 20% is required before ordering any materials or getting lined up in our schedule.

2. Interest on Late Payments

Invoices not paid within 30 days of the invoice date will be subject to a 1.5% monthly finance charge (18% annual percentage rate) applied to the unpaid balance.

3. Increases in Cost or Price

If applicable building codes, ordinances, or manufacturer price changes require specification adjustments that increase costs, the customer is responsible for those increases.
Additional labor, materials, or fixture substitutions requested by the customer will result in additional charges. Restocking fees may apply for returned or canceled special-order items.

4. Changes in Work

Customers may request additions, deletions, or modifications to the original scope of work. Any such change will be documented in an updated proposal or change order agreed upon by both the customer and Maxwell-White Plumbing.

5. Commencement & Completion

Work will begin as soon as possible following contract execution, financing approval (if applicable), and permit issuance. We make every effort to complete work in a timely manner but cannot be held liable for delays caused by:
Acts of God, weather, war, or material shortages;
Labor disputes or transportation delays;
Customer actions or requests.
We will provide notice of any delay and adjust scheduling accordingly.
Please schedule your project as far in advance as possible.

6. Wisconsin Construction Lien Notice

As required by Wisconsin law, Maxwell-White Plumbing notifies customers that persons or companies furnishing labor or materials for your project may have lien rights if not paid. Customers should forward any lien notices received to both Maxwell-White Plumbing and their lender (if applicable).

7. Specifications

Unless otherwise specified, any product or fixture that meets performance and design standards comparable to those listed in your proposal will be considered acceptable and may be substituted at the discretion of Maxwell-White Plumbing.

8. Employment of Subcontractors

Maxwell-White Plumbing reserves the right to use qualified subcontractors to complete portions of the work. A list of subcontractors may be provided upon request.

9. Insurance

Maxwell-White Plumbing carries insurance for vehicles, tools, and employees (including Workers’ Compensation). Customers are responsible for property insurance covering existing materials, structures, and work in progress. Proof of insurance is available upon request.

10. Building Permits

Maxwell-White Plumbing will ensure all required state and local permits are obtained prior to starting work. The cost of such permits will be billed to the customer unless otherwise specified.